HOTEL REGULATIONS
Dear Guests,
We wish to offer you an unforgettable experience at Tresor Le Palais Timișoara, Curio Collection by Hilton, and therefore we have established a series of principles and rules which we respectfully ask you to observe both during and after your stay.
Reservation
Reservations may be made directly on the website
http://www.tresorlepalais.ro or by calling one of the following telephone numbers: +40 (0)256 228754 or +40 (0)256 228755.
Reservations shall be guaranteed by a valid payment card at the time of booking or by an advance payment.
In the event of a no-show, the Hotel reserves the right to retain the amount corresponding to the first night of accommodation and to release the room for the remainder of the reserved period.
For persons who do not have a prior reservation, L’Aventure Restaurant operates a policy of serving guests in the order of their arrival.
For dinner service, a prior reservation is recommended, even if you are accommodated within the Hotel.
For reservations, please contact us by telephone at +40 (0)256 228754, through the Restaurant extension available from your room, or through the reservations page on
http://www.tresorlepalais.ro.
Reservations shall be held for only 20 minutes from the requested reservation time.
For services provided by Tresor Le Palais Timișoara, Curio Collection by Hilton SPA, it is recommended that reservations be made at least 24 hours in advance by calling
+40 (0)256 228754. For additional information, please consult
http://www.tresorlepalais.ro.
Reservation Cancellation
Any cancellation of a room reservation must be submitted in writing to the e-mail address office@tresorlepalais.ro at least 24 hours prior to the check-in date.
Rates
The rates charged by Tresor Le Palais Timișoara, Curio Collection by Hilton are dynamic and may vary depending on several factors, including, but not limited to, the period of stay, hotel occupancy level, room availability, selected room type, number of guests, local events, seasonality, and the time at which the reservation is made.
The applicable rate shall be the rate displayed and confirmed at the time the reservation is made, whether through the Hotel’s website or through the reservations department.
For updated information regarding rates and availability, please consult the reservations page or contact the Hotel reception.
Arrival and departure
Room occupancy (check-in) may be completed starting from 3:00 PM (15:00).
Rooms must be vacated (check-out) before 12:00 PM (12:00).
Should a guest request occupancy of the room before 3:00 PM on the first day of stay, such request shall be honored subject to availability.
If rooms are vacated after 12:00 PM on the last day of stay, a late check-out service may be provided, subject to availability, at an additional cost of EUR 15 per hour.
For the two Tresor Suites, the late check-out service shall be charged at EUR 30 per hour.
For departures later than 5:00 PM (17:00), the Hotel shall charge 100% of the value of one night’s accommodation.
Guests vacating their rooms by 12:00 PM may leave their luggage at reception, in a designated storage area, for a period of up to six (6) hours, free of charge.
Storage fees shall apply for luggage left at reception for more than six (6) hours.
If guests’ luggage remains in the room after check-out at 12:00 PM, or after 2:00 PM in the case of a late check-out, a charge equivalent to 100% of one night’s accommodation shall apply.
Such requests shall be clarified and honored only insofar as the Hotel does not have firm confirmations for the accommodation units concerned.
We would like to remind guests that the Hotel is not responsible for goods or objects left inside or on vehicles during their visit. As in any public place, guests are encouraged to exercise caution and keep personal belongings secure.
Accommodation
All children are welcome.
Accommodation for children between 0 and 12 years of age shall be provided free of charge when existing beds are used.
For children under 2 years of age, a baby cot may be provided, subject to availability.
Please inform us at the time of booking if a baby cot is required, so that we may accommodate your request, subject to availability.
All children up to 18 years of age shall be charged EUR 25 per night when using an extra bed.
The maximum number of extra beds permitted in a room is one (1).
The room categories that can accommodate an extra bed or baby cot are Superior, Executive, Deluxe, Prestige Suite, and Tresor Suite.
Please inform us at the time of booking if an extra bed is required for a child so that we may honor your request, subject to availability.
Signage / Room Status Indicators
For additional requests during your stay, you may use the room-status indicators available on the tablets installed in the guest rooms:
- Activation of the DND (Do Not Disturb) button: with your authorization, Hotel staff may enter the room for utility and cleanliness inspections between 07:00 and 15:00, at the time established by you and communicated to the Hotel reception. If the DND function is activated, housekeeping and maintenance access cards will not function, and access to your room will therefore be restricted.
- Activation of the Make My Room button: by selecting this option, you request housekeeping services to be performed in your room.
Additional Guests
You may receive visitors or guests in your room between 08:00 and 22:00 without additional charge.
Should you receive guests between 22:00 and 08:00, such persons shall be required to pay any applicable rate differences and to register at reception by completing the accommodation registration form.
Dress Code
Tresor Le Palais Timișoara, Curio Collection by Hilton does not enforce a specific dress code; however, we recommend decency and respect towards both other guests and Hotel staff.
Persons dressed in bathrobes, swimsuits, tank tops, shorts, or wearing flip-flops shall not be admitted to the restaurant or the Hotel reception area.
Access to the swimming pool and SPA area is permitted only when wearing appropriate swimwear, clean slippers, a towel, bathrobe, and swimming cap.
Persons suffering from dermatological or infectious diseases, as well as minors under the age of 14 who are unaccompanied or unsupervised, are prohibited from accessing the swimming pool and SPA areas.
Methods of payment
For payment of services provided by Tresor Le Palais Timișoara, Curio Collection by Hilton, the following payment methods are accepted:
- Credit cards (Visa, Mastercard, Maestro);
- Cash payments (RON);
- Bank transfer.
In the case of payment by bank transfer, guests are requested to present proof of payment validated by the bank upon check-in.
Except where otherwise provided under existing contractual arrangements, payment or card pre-authorization shall be completed at the time of check-in.
Where payment is requested at the end of the stay, a security deposit covering the accommodation period and requested services shall be mandatory and may be provided by card or cash.
In the case of bank transfer payments, settlement must be completed in advance on the basis of a pro forma invoice.
Gratuities and Service Charges
Gratuities for Hotel staff remain entirely at the discretion of guests.
The brochure containing applicable charges may be consulted in physical format at the Hotel reception desk.
Smoking
Traditional smoking and electronic cigarettes are prohibited within the premises of Tresor Le Palais Timișoara, Curio Collection by Hilton, in accordance with the applicable legislation in force (Law no. 349/2002, as amended and supplemented by Law no. 15/2016).
Tresor Le Palais Timișoara, Curio Collection by Hilton provides specially designated outdoor smoking areas.
All rooms within the Hotel are non-smoking rooms.
Should the provisions of these Regulations not be observed, a fee of EUR 250 per night shall be applied, representing the costs of cleaning and restoring the room.
Pets
As a general rule, accommodation of persons accompanied by animals or birds is not permitted within the Hotel.
Animals of any size or species are prohibited from entering the restaurants and SPA Centre.
Breakfast, lunch and dinner
Breakfast is served at L’Aventure Restaurant, located on the ground floor of the Hotel, during the following hours:
- 07:00 AM – 11:00 AM (Monday through Sunday)
Guests may invite other persons to join them for breakfast; however, each invited person must pay the applicable breakfast charge, comply with behavioral standards, and maintain appropriate attire.
For guests who are not accommodated within the Hotel, breakfast is charged at EUR 25 per person (using the Libra Bank exchange rate applicable on that day).
Lunch and/or dinner may be served at L’Aventure Restaurant, located on the ground floor of the Hotel and open daily between 12:00 PM and 11:00 PM (23:00), in a relaxed atmosphere.
Guests wishing to enjoy coffee or cocktails may also use the Hotel bar area situated on the ground floor.
For meals served under fixed menus (including, without limitation, events and special functions), reservations shall be confirmed and guaranteed only upon payment of an advance deposit.
Such deposit shall be forfeited in the event the reservation is not honored.
Room Service
Room service is available upon request during the following hours:
- Breakfast
- 07:00 AM – 10:30 AM (Monday through Friday)
- 08:00 AM – 11:00 AM (Saturday and Sunday)
- Restaurant L’Aventure
- 12:00 PM – 11:00 PM (Monday through Sunday)
Swimming Pool
The Hotel swimming pool is an outdoor seasonal facility and is open from April through October, daily between 10:00 AM and 6:00 PM (18:00).
Parking Area and Vehicles
Tresor Le Palais Timișoara, Curio Collection by Hilton provides, subject to availability, approximately 100 outdoor parking spaces for its guests.
Although all reasonable precautionary measures are taken, the Hotel assumes no responsibility for theft, loss, or damage occurring on the Hotel property.
To avoid such situations, guests are advised not to leave valuables inside their vehicles.
Safety of Personal Belongings
Tresor Le Palais Timișoara, Curio Collection by Hilton is equipped with certified electronic systems for monitoring room access and operating in-room safes.
Guests are strongly encouraged to use the safes available in their rooms for the storage of valuables.
The Hotel assumes no responsibility whatsoever for items forgotten, lost, misplaced, or allegedly stolen within the premises of Tresor Le Palais Timișoara, Curio Collection by Hilton.
Special assistance
Our objective is to ensure the best possible conditions for persons with disabilities.
Most Hotel areas are accessible.
Should you require special assistance of any nature, please notify us in advance so that we may provide you with the most pleasant stay possible.
Confidentiality of Information
We shall never use your name or any other personal information without first obtaining your prior consent.
You shall have the opportunity to inform us whether you wish to receive such communications in the future.
Processing of personal data
In accordance with the provisions of EU Regulation 2016/679 (GDPR) regarding the processing of personal data and the free movement of such data, S.C. TRESOR LE PALAIS S.R.L. is obligated to administer, securely and solely for specified, explicit, and legitimate purposes, the personal data and representative images provided by individual customers.
S.C. TRESOR LE PALAIS S.R.L., having its registered office in Timișoara, Str. Radu Tudoran No. 18, processes personal data for the purpose of providing hotel services, including:
Reservation of rooms and other hotel services;
Reservation confirmation and card pre-authorization;
Invoicing of hotel services;
Communication with guests regarding opinions, complaints, personalized services, and customer support;
Providing information by e-mail concerning special offers, events, and promotional campaigns, based on consent;
Providing information by e-mail or telephone regarding forgotten items, parcels, messages, and related matters, based on the Hotel’s legitimate interest.
Guests of Tresor Le Palais Timișoara, Curio Collection by Hilton provide the data requested by S.C. TRESOR LE PALAIS S.R.L. for the purpose of initiating and/or carrying out legal relationships with the company, in compliance with applicable legal provisions.
Refusal by natural persons to provide such data shall result in the inability of the Company to provide the requested services and shall make compliance with the specific legal requirements applicable to the hotel and fiscal sectors impossible.
Consent regarding the processing of personal data (telephone number, e-mail address) is granted voluntarily.
Such consent may be withdrawn at any time with future effect by means of a free notification addressed to S.C. TRESOR LE PALAIS S.R.L.
Please note that withdrawal of consent does not affect the lawfulness of processing carried out prior to such withdrawal (the withdrawal has no retroactive effect).
Where consent is not granted or has been withdrawn, we may be unable to provide the requested services, and personal data shall no longer be used for communication, marketing, or feedback purposes.
Should you have any questions regarding this consent statement or data protection practices in general, please contact our Data Protection Officer at:
In accordance with the provisions of EU Regulation 2016/679 (GDPR), natural persons benefit from the following rights:
The right to be informed regarding the processing of personal data;
The right of access to processed personal data and to receive a copy thereof;
The right to rectification;
The right to object;
The right to withdraw consent at any time;
The right to erasure;
The right not to be subject to an individual automated decision;
The right to lodge a complaint with a supervisory authority.
For the exercise of these rights, you may contact our Data Protection Officer at any time by submitting a written, dated, and signed request to
office@tresorlepalais.ro, specifying the data and the right whose exercise is being requested.
Personal data belonging to guests of Tresor Le Palais Timișoara, Curio Collection by Hilton are processed in good faith and in accordance with applicable legal provisions.
Such data are collected solely for specified, explicit, and legitimate purposes, and subsequent processing shall not be incompatible with those purposes.
Personal data shall be processed in accordance with the rights of the data subject.
Data subjects are entitled to obtain, upon request and free of charge, the rectification, updating, blocking, or erasure of their personal data, to the extent that processing does not comply with Regulation (EU) 2016/679 or where such data are incomplete or inaccurate.
The data subject has the right, at any time and on legitimate grounds, to object to the processing of personal data concerning him or her, except where otherwise provided by law.
Where such objection is justified, processing may no longer concern the relevant data.
Furthermore, the data subject has the right, at any time and free of charge, without justification, to object to the processing of personal data for direct marketing purposes on behalf of the Controller or a third party, or to the disclosure of such data to third parties.
For this purpose, the data subject shall submit a written, dated, and signed request, and the measures adopted by the Controller shall be communicated within 15 days from receipt of the request.
Environmental protection policy
Environmental protection is a constant concern for us; therefore, we promote a responsible attitude in this regard.
The detergents used for washing and sterilizing bed linen, towels, tablecloths, and bathrobes are biodegradable, and reducing their consumption contributes to better environmental conservation.
Bed linen is changed every two days of accommodation or upon the guest’s request.
Towels are changed daily.
To indicate your wish to have bed linen and towels replaced, please leave them on the floor or in the bathtub.
Disputes and complaints
We reserve the right to charge our guests’ payment cards, irrespective of their consent, in at least the following situations:
- The guest has left the Hotel premises without paying for services provided by Tresor Le Palais Timișoara, Curio Collection by Hilton;
- The guest has caused damage or destruction to property;
- The guest has removed items that do not belong to him/her and whose value has not been paid at reception;
- The guest has failed to cancel a reservation within the applicable deadline;
- The guest has smoked within the Hotel premises or guest rooms despite the smoking prohibition.
Any controversy, dispute, or complaint arising from the application of these Terms and Conditions shall first be resolved amicably.
Should an amicable settlement not be possible, the matter shall fall under the jurisdiction of the competent courts of Timișoara, Romania.
Undesirable Guest Removal Policy
Guests are required to comply with hotel customs and practices.
Guests shall respect peace and quiet within the Hotel, Restaurant, and SPA Centre, as well as the rules of social coexistence and moral conduct.
Guests of Tresor Le Palais Timișoara, Curio Collection by Hilton are also required to take proper care of the property entrusted to them during their stay.
Any violation of hotel customs, moral standards, or rules of social conduct shall entitle the Hotel Operator to terminate the accommodation agreement immediately and without prior notice.
We reserve the right to refuse accommodation, restaurant service, and access to our property to guests who are intoxicated, impolite, disruptive, or whose conduct damages the Hotel’s image or disturbs other guests.
The value of any destruction or damage caused to property belonging to Tresor Le Palais Timișoara, Curio Collection by Hilton shall be borne by the persons responsible.
We reserve the right to forcibly remove undesirable guests from the Hotel, Restaurant, or any area of our property.
In view of the foregoing, we reserve the right to select our clientele.
Alcoholic Beverages
The bringing and consumption of alcoholic beverages from outside the Restaurant are prohibited unless prior approval has been granted by Management.
The Restaurant reserves the right to refuse service to persons who are intoxicated or who have already consumed excessive quantities of alcoholic beverages and become aggressive, disruptive, or difficult to manage.
